Your data, protected.

Your data is processed by Ashton & Brothers, Logpom, carrefour Bassong, Douala (RCCM RC/DLA/2022/B/[No.], NIU M112217756203J).

For any question about your data: [email protected], subject line “Personal data”.

This policy is drawn up in accordance with Law No. 2024/017 of 23 December 2024 on the protection of personal data in Cameroon.

• Contact form: name, phone number, email, company (optional), service needed and message.
• Communications by phone, WhatsApp or email: your contact details, the content of the messages and the documents you send (invoices, bills of lading, packing lists…).
• Browsing: only with your consent, information about your visit (pages viewed, source campaign, statistics). See the cookie policy.

No bank details are collected on this website. Please do not send us any sensitive information (health, opinions…): it is not needed for our services.

Your data is never sold or rented, and is not subject to any automated decision-making.

Only those who need it have access:

• the sales and operations teams of Ashton & Brothers;
• the parties required for your operation: shipping lines, carriers, licensed customs brokers, cargo handlers, customs and port authorities;
• our partner in Equatorial Guinea, Abang Servicios SL, for operations relating to that country;
• Rollbackk Technologies, our technical service provider, for website hosting and maintenance.

Each of them accesses only the information needed for their task.

Some operations involve sending information outside Cameroon: to suppliers and ports of origin, and to destination countries in the sub-region (Chad, Central African Republic, Gabon, Congo, Equatorial Guinea…).

If you write to us on WhatsApp, your messages pass through that service’s servers, located abroad.

These transfers are limited to what is necessary and carried out under the conditions laid down by Law No. 2024/017.

Inquiries with no follow-up

3 years after the last exchange

Customer files

Duration of the business relationship, then archiving in line with our legal obligations

Accounting records

10 years (OHADA law)

Newsletter

Until you unsubscribe

Visit statistics

13 months maximum

Cookie preferences

6 months

The website is only accessible over an encrypted connection (https). Access to data is restricted to authorized persons and password-protected, and the website is backed up regularly. In the event of an incident affecting your data, we take the necessary measures and inform you when required by law.

At any time, you can:

To exercise these rights, write to [email protected] (subject line “Personal data”) or to our head office by mail. We may ask you to provide proof of your identity. Response within [30 days].

If you believe that your rights are not being respected, you may refer the matter to the personal data protection authority established by Law No. 2024/017.

This policy may evolve, for example if our services change. The date of the latest update appears at the top of the page. In the event of a significant change, we will indicate it on the website.